Refund and Cancellation Policy

This policy explains when you can cancel, and what we refund, for the website packages, hosting and care plans on our websites page. It forms part of Part B of our Terms & Conditions. Please read it before you pay.

At a glance

1. Words used in this policy

• Website fee means the price of your website package as we confirm it to you in writing before you pay, plus the HST on it. Where your package includes the first year of hosting, that year is part of the website fee. The website fee does not include third-party costs.
• Page means a page with its own web address that we design and build for your website as part of the agreed scope, including the home page and every service-area or location page. We do not count a form confirmation ("thank you") page, a "page not found" page, or a privacy or legal notice.
• Goes live means we publish your website on your domain, or on another web address you approve, so that the public can visit it. Showing you a preview or a private test link is not going live.
• Third-party costs means amounts paid to other companies for your website: domain registration, renewal and transfer fees; hosting that a provider other than Data Function supplies for your website; and any other third-party product or licence that you approve in writing before we buy it.

2. Previews

A preview is free. You pay nothing to see it, and it creates no obligation to buy. If you do not want to go ahead, tell us and we take it down, as set out in Part B, section 2 of our Terms.

3. Full refund before your website goes live: websites of 7 pages or fewer

3.1 Which websites qualify

The full refund applies only to a website of 7 pages or fewer. That covers:

• the Starter package (1 page);
• the Standard package (4 to 6 pages); and
• the Plus package, only when the agreed scope is 7 pages or fewer in total, counting its service-area pages.

We count pages using the scope we confirmed to you in writing before you paid, as changed by any later change you approve in writing. If the agreed scope grows to more than 7 pages, section 5 applies from the date you approve that change.

3.2 What we refund

If you cancel before your website goes live, we refund the full website fee you have paid us, including HST. We do not deduct anything for the work we have already done, and we do not deduct card processing fees. The only amounts we do not refund are third-party costs (section 6).

3.3 When the full refund ends

We put your website live only after you approve it. The full refund ends when your website goes live. It also ends, even if your website has not gone live:

• 30 days after we tell you in writing that your website is ready to go live, if it has not gone live because we are waiting for something from you, such as your approval, access to your domain or your content; or
• if you, or someone acting for you, publish or reuse the design, code or text we created for your website anywhere other than through us, for example by copying it to another host.

After the full refund ends, section 4 applies.

3.4 What happens when you cancel

We stop work and do not publish your website. We take down your preview and any test links. Because the website fee is refunded, ownership of the website design and code does not pass to you. Your domain stays registered in your name and is yours to keep. On request, we return or delete the content you gave us, such as your logo and photos.

4. After your website goes live

Once your website goes live, the website fee is final and is not refundable, whatever the size of the website or package. Any unpaid balance is due as set out in Part B, section 4 of our Terms.

If you are not happy with something after your website goes live, your included rounds of changes, requested within 14 days of going live (Part B, section 6 of our Terms), are how we put it right. Further changes are quoted before we start.

5. Websites of more than 7 pages, Scale and custom projects

The full refund in section 3 does not apply to a website of more than 7 pages, to the Scale tier or to any custom project. Their cancellation and refund terms are in the written quote or agreement for that project.

If that quote or agreement does not deal with cancellation, you can cancel by telling us in writing before your website goes live. You then pay for the work completed up to the date you cancel, at the rates or milestone amounts in your quote or, if it has none, a fair share of the website fee for that work, plus any third-party costs. We show you how we worked out that amount and refund anything you have paid beyond it. Once the website goes live, its fee is not refundable.

6. Domain and third-party hosting costs are not refunded

We do not refund third-party costs, including when you cancel before your website goes live.

• Domains. We register domains in your name, at cost. The domain is yours to keep, and the registrar's own terms and renewal rules apply to it. We do not refund domain registration, renewal or transfer fees.
• Hosting from another provider. If a provider other than Data Function supplies hosting for your website, we do not refund that cost. Where the provider allows it, we can transfer the account to you.
• Only what we paid. If we keep a third-party cost from a refund, it is only the amount we actually paid the provider, and we show you the provider's receipt on request.
• Costs you paid directly. If you paid a provider yourself, any refund is between you and that provider, under its own policy.

Hosting we provide ourselves is part of the website fee or of your hosting and care plan, and sections 3, 4, 7 and 8 apply to it.

7. Hosting and care plan: monthly

You can cancel at any time. Cancellation takes effect at the end of the month you have paid for, and your plan runs until then. We do not refund the current month or part of a month.

8. Hosting and care plan: yearly

• Included first year. Where your package includes the first year of hosting, that year is part of the website fee, and sections 3 and 4 apply to it. Your plan then renews automatically. We email you before the first charge. If you cancel before that charge, you pay nothing more.
• Within 30 days of a yearly charge. If you cancel within 30 days after we charge you for a year, we refund that charge, including HST, less any third-party costs we have already paid for that year, such as a domain renewal. Your plan ends on the date we send the refund.
• After 30 days. We do not refund the rest of the year. Your plan runs to the end of the year you have paid for and does not renew.

When your plan ends, we stop hosting your website. On request, we send you your website files so you can move it (Part B, section 9 of our Terms).

9. HST

When we refund an amount, we also refund the HST we charged on it, and we send you a credit note for your records.

10. How to cancel or ask for a refund

Email info@datafunction.ca or call +1 416-319-3884 with your business name. If you call, we confirm your request by email. Your request counts from the date we receive it, even if we reply later. We aim to reply within 2 business days.

11. How refunds are paid

We send refunds within 15 days of receiving your request, to the payment method you used:

• Card payments are refunded through Stripe to the same card. Banks usually show the refund within 5 to 10 business days after we send it.
• Interac e-Transfer payments are refunded by Interac e-Transfer to the email address you confirm with us.

If a refund to the original card is no longer possible, we refund you by Interac e-Transfer instead. We do not charge a fee to process a refund.

If you think a charge is wrong, please contact us before disputing it with your bank or card issuer. We would rather fix it.

12. Your rights under the law

Our website packages are sold to businesses. Nothing in this policy limits a right you have by law that cannot be excluded or waived. If Ontario's Consumer Protection Act, 2002, or a similar law, applies to your purchase and gives you more than this policy, you keep those rights.

13. How this policy fits with your agreement

This policy forms part of Part B of our Terms & Conditions. If a written agreement signed by you and Data Function says something different, that agreement applies to that project.

14. Changes to this policy

We may update this policy. The version in effect on the day you make your first payment for a website applies to that website, and the version in effect on the day of a hosting and care plan charge applies to that charge. This version replaces the version dated October 12, 2026. If you made your first payment before October 21, 2026, that earlier version applies to your website, and we send you a copy on request.

15. Contact

Data Function Inc., 105 Bond Street, CUI-317, Toronto Metropolitan University, Toronto, ON M5B 1Y3. Email info@datafunction.ca or call +1 416-319-3884.