Refund and Cancellation Policy

This policy applies to the website packages, hosting and care plans described on our websites page. Custom projects follow the refund terms in their own written agreement.

Previews

A preview is free. If you do not like it, you pay nothing and we take it down.

Before your website goes live

You can cancel at any time. We refund everything you have paid, minus the cost of any domain we registered for you, which is yours to keep.

After your website goes live

If you are still not satisfied after your included rounds of changes, tell us within 14 days of going live. We refund what you paid for the website, minus any domain registration cost, and take the website down. After 14 days, the website purchase is final.

Hosting and care plan, monthly

Cancel at any time before your next billing date. We do not refund the current month. Your plan runs to the end of that month.

Hosting and care plan, yearly

Cancel within 30 days of being charged and we refund the full amount. After 30 days we do not refund the remaining months, and the plan runs to the end of the year.

Free periods

If your package includes a free period of hosting or care, you can cancel before the first charge and pay nothing. We email you before that charge.

HST

Refunds include the HST that was charged on the refunded amount.

How to ask for a refund

Email info@datafunction.ca or call +1 416-319-3884 with your business name. We reply within 2 business days.

How refunds are paid

We refund to the original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank. Interac e-Transfer payments are refunded by e-Transfer within 5 business days.

If something is wrong, please contact us before disputing a charge with your bank. We would rather fix it.